We recommend that when you view the videos you go to 'skin chooser' in your windows media player and choose the compact mode. It will give you visualy a better viewing experience. You can also download the latest version of windows player version 10, it has superior sound and video quality. Once you have installed version 10 go to 'view' --> 'skin chooser' and select '9default series' and then 'apply skin'. To download click here
I have downloaded the ebooks or videos and when I click on them nothing happens or I see icons that I don't understand or cannot read
Most downloaded items on the net have been zipped to compress them and 99% of pc's these days have an unzip utility in them. If you don't have an unzip programme you can download one for free by clicking here. To unzip the file you can right click on it and then select 'extract to' and choose a place on your pc you want to store it. Picozip will unzip it into a wmv (windows media file) which you can view with your media player.
If you have a problem with this method you can also launch picozip and then go to 'file', then 'open', choose the downloaded zip file and then choose 'extract'.
I click on the links to download the items I have purchased but nothing happens
Sometimes you need to either left click or right click and 'save target as' a few times before your pc and network responds. Occasionally your email box might truncate the download url. What we mean is this: When you receive a download address it will look like this: http://www.wingsofknowledge/downloads/massage-video.wmv , but in some instances your email box might cut it or truncate it to this:
As you can see you will be clicking on an incomplete url. from www. to /downloads/ and therefore you will not be able to download the items. Make sure that you copy the full url and then paste it on your browser and press enter.
The download starts but then it stops and I have to start all over again
I am unable to make the password work
Copy and paste both login and password without leaving a space on the left indent. . Do not have your caps keys on, the password is case sensitive. Some people tend to keep on misspelling their password therefore do not write them PLEASE just copy and paste them.